Policies

  • CHECK-IN TIME IS 3 PM
  • CHECK-IN TIME FOR RENTAL HOMES IS 5 PM
  • CHECK-OUT TIME IS 11 AM
  • GUESTS MUST BE 21 YEARS OF AGE TO RENT A ROOM.
  • TWO OR THREE NIGHT MINIMUM STAY MAY APPLY FOR WEEKENDS, HOLIDAYS, AND PREMIUM PERIODS.
  • GROUP RATES ARE AVAILABLE, CONTACT US FOR DETAILS
  • OAKWOOD RESORT IS A PET-FRIENDLY HOTEL THAT UNDERSTANDS PETS ARE AN EXTENSION OF YOUR FAMILIES. UP TO TWO DOGS ARE ALLOWED PER ROOM AT A $50 FEE PER NIGHT. ADDITIONAL DOGS MAY BE ALLOWED AT AN ADDITIONAL $50 FEE PER NIGHT FOR EACH PET, SUBJECT TO PRE-APPROVAL. THESE POLICIES ALSO APPLY TO CATS, BUT THE FEE IS $100 PER NIGHT DUE TO ALLERGENS AND CLEANING REQUIREMENTS.
    • PETS ARE NOT PERMITTED IN THE VACATION CABINS OR THE PIER & BACK PORCH RESTAURANT
    • PETS MUST BE ON A CONTROLLED LEASH AT ALL TIMES WHEN OUTSIDE THE GUEST ROOM
    • PETS ARE NOT TO BE LEFT UNATTENDED FOR EXTENDED PERIODS OF TIME
    • PLEASE CLEAN UP AFTER YOUR PET. WASTE BAGS MAY BE AVAILABLE AT THE FRONT DESK.
    • FEES DO NOT APPLY TO LICENSED SERVICE DOGS

    GUESTS ARE RESPONSIBLE FOR ALL PROPERTY DAMAGE AND/OR PERSONAL INJURY CAUSED BY THEIR PET(S). BY BRINGING PET(S), YOU AGREE TO INDEMNIFY OAKWOOD RESORT OWNERS AND OPERATORS FROM LIABILITY. IF THERE IS DAMAGE OR SIGNIFICANT EXTRA CLEANING REQUIRED, A MINIMUM $150 ADDED FEE WILL BE CHARGED

  • WEARING OF COVER-UPS AND SHOES IS REQUIRED IN ALL PUBLIC AREAS AND IN THE RESTAURANT.
  • OAKWOOD RESORT IS A SMOKE-FREE FACILITY. GUESTS THAT SMOKE IN THEIR ROOMS WILL BE ASKED TO CHECK OUT, NO REFUNDS WILL BE GIVEN, AND A $250.00 CLEANING CHARGE WILL BE APPLIED.
  • DEPOSIT POLICY: A CREDIT CARD IS REQUIRED TO HOLD RESERVATION.
  • PEAK SEASON (MAY 25 – SEPTEMBER 5). FREE CANCELLATION UP TO 3 DAYS BEFORE ARRIVAL. OTHERWISE, A CANCELLATION FEE. EQUIVALENT TO A ONE-NIGHT STAY WILL BE CHARGED.
  • NON-PEAK SEASON (SEPTEMBER 6 – MAY 24). FREE CANCELLATION UP TO 2 DAYS BEFORE ARRIVAL. OTHERWISE, A CANCELLATION FEE. EQUIVALENT TO A ONE-NIGHT STAY WILL BE CHARGED.
  • VACATION CABINS (MAY 25 – SEPTEMBER 30). FREE CANCELLATION UP TO 31 DAYS BEFORE ARRIVAL. FOR CANCELLATIONS 7 TO 30 DAYS BEFORE ARRIVAL, RENTAL DEPOSIT WILL BE FORFEITED. FOR CANCELLATIONS 0 TO 6 DAYS BEFORE ARRIVAL, FULL AMOUNT OF RENTAL WILL BE CHARGED.
  • RATES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. RATES MAY INCREASE DURING PREMIUM PERIODS.
  • OAKWOOD RESORT RESERVES THE RIGHT TO CHARGE GUESTS THE COST OF RECTIFYING DAMAGE CAUSED BY THE DELIBERATE, NEGLIGENT, OR RECKLESS ACT OF THE GUEST TO THE HOTEL’S PROPERTY OR STRUCTURE.  VALID CREDIT/DEBIT CARD INFORMATION MUST REMAIN ON FILE AT THE FRONT DESK. THIS CARD WILL BE CHARGED OR THE GUEST WILL BE BILLED BY OTHER MEANS TO COVER ANY DAMAGES OR MISSING ITEMS DISCOVERED DURING OR AFTER THEIR STAY. CHARGES INCLUDE, BUT ARE NOT LIMITED TO, LABOR FOR REPAIRS OR EXTENSIVE CLEANING, MATERIALS FOR REPAIRS, OR REPLACEMENT COSTS FOR ITEMS SUCH AS LINENS, PILLOWS, FURNISHINGS, DECOR, AND ELECTRONICS.

Vacation Home Rate Sheet

Guest Pet Agreement

Boat Slip Agreement

Rental Agreement

About Us

Waterfront Hotel featuring 79 spacious Unique Rooms and luxury Suites, Beach, Tour Boat, The Pier Restaurant & Bar, Banquet Facility, and Conference Center. TripAdvisor Award Winner & Fort Wayne Readers’ Choice award winner for Best Hotel!

Great moments begin here!

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Contact
Oakwood Resort
702 E. Lake View Rd,
Syracuse, IN 46567
(574) 457-7100
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