Policies

  • CHECK-IN TIME IS 3 PM
  • CHECK-IN TIME FOR RENTAL HOMES IS 5 PM
  • CHECK-OUT TIME IS 11 AM
  • GUESTS MUST BE 21 YEARS OF AGE TO RENT A ROOM.
  • TWO OR THREE NIGHT MINIMUM STAY MAY APPLY FOR WEEKENDS, HOLIDAYS, AND PREMIUM PERIODS.
  • GROUP RATES ARE AVAILABLE, CONTACT US FOR DETAILS
  • OAKWOOD RESORT IS PET FRIENDLY, DOGS AT AN ADDITIONAL COST OF $25.00 PER NIGHT. (SORRY NO CATS DUE TO ALLERGIES)
  • WEARING OF COVER-UPS AND SHOES IS REQUIRED IN ALL PUBLIC AREAS AND IN THE RESTAURANT.
  • OAKWOOD RESORT IS A SMOKE-FREE FACILITY. GUESTS THAT SMOKE IN THEIR ROOMS WILL BE ASKED TO CHECK OUT, NO REFUNDS WILL BE GIVEN, AND A $250.00 CLEANING CHARGE WILL BE APPLIED.
  • DEPOSIT POLICY: A CREDIT CARD IS REQUIRED TO HOLD RESERVATION IN ADVANCE.
  • CANCELLATION POLICY: (SEPT. 7TH-JUNE 30TH) CANCELLATIONS MUST BE MADE 48 HOURS PRIOR TO ARRIVAL DATE TO RECEIVE A REFUND. (LESS A $25.00 PROCESSING FEE. CANCELLATION WITHIN 48 HOURS OF THE ARRIVAL DATE WILL RESULT IN FORFEITURE OF DEPOSIT.
  • CANCELLATION DURING PEAK TIMES(JULY 1ST-SEPT 6TH) MUST BE MADE 14 DAYS PRIOR TO THE ARRIVAL DATE. CANCELLATIONS WITHIN 30 DAYS OF THE ARRIVAL DATE ARE NON REFUNDABLE.
  • RATES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE. RATES MAY INCREASE DURING PREMIUM PERIODS.
  • DAMAGES POLICY: WE RESERVE THE RIGHT TO CHARGE GUESTS THE COST OF RECTIFYING DAMAGE, CAUSED BY THE DELIBERATE, NEGLIGENT OR RECKLESS ACT OF THE GUEST TO THE HOTEL’S PROPERTY OR STRUCTURE. SHOULD THIS DAMAGE COME TO LIGHT AFTER THE GUEST HAS DEPARTED, WE RESERVE THE RIGHT TO MAKE A CHARGE TO THE GUEST’S CREDIT / DEBIT CARD FOR THE AMOUNT TO THE REGISTERED ADDRESS. WE WILL MAKE EVERY EFFORT TO RECTIFY ANY DAMAGE INTERNALLY PRIOR TO CONTRACTING SPECIALISTS TO MAKE THE REPAIRS, AND THEREFORE WILL MAKE EVERY EFFORT TO KEEP ANY COSTS THAT THE GUEST WOULD INCUR TO A MINIMUM

Vacation Home Rate Sheet

Guest Canine Agreement

Boat Slip Agreement

Rental Agreement

About Us

Waterfront Hotel featuring 79 spacious Unique Rooms and luxury Suites, Beach, Tour Boat, The Pier Restaurant & Bar, Banquet Facility, and Conference Center. TripAdvisor Award Winner & Fort Wayne Readers’ Choice award winner for Best Hotel!

Great moments begin here!

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Contact
Oakwood Resort
702 E. Lake View Rd,
Syracuse, IN 46567
(574) 457-7100
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